All services offered by Straphrama.com are performed by medical or healthcare professionals. These services have as their main objective the diagnosis or prevention of diseases..
1. IDENTIFICATION OF THE RESPONSIBLE FOR THE WEBSITE:
This website; www.strapharma.com (onwards, “Website”) is operated by: HEALTH IN POSITIVE, THE BEST LIFE SL
DOMICILIO SOCIAL: Ctra Girona 88
17220 Sant Feliu de Guixols (GIRONA)
TRADENAME: “STRAPHARMA.com ”
N.I.F.: B67654947
CONTACT: info@stralabs.es
This document establishes the terms and conditions that govern the purchase of medical services and products through the Website owned by SALUD EN POSITIVO, THE BEST LIFE SL (onwards, "THE COMPANY"), of the products and services offered therein (onwards, the “General Conditions of Sale” or “CGV”).
2. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE:
When placing an order through the Website, you declare to be older than 18 years and have legal capacity to enter into contracts and to accept these GCS.
In addition, from the moment you place the order, after checking the boxes enabled in the purchase form, you accept and undertake to comply with these General Conditions of Sale.
Consequently, Please read these Terms and Conditions carefully before placing an order through the Website..
THE COMPANY has the right to review and modify these GCS at any time and without prior notice.. Nevertheless, These changes will not have any effect on orders processed and sent prior to the corresponding modification..
3. PERSONAL DATA:
The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy included on this Website.. By using this Website you declare that the information and data provided are true., accurate and correspond to reality.
4. RECRUITMENT PROCESS:
The hiring process consists of several steps that are summarized below:
A. Start of the hiring process:
To make the contract, you only have to choose the Services or products you want from among those offered on the website and add them to the basket/shopping cart..
B. Formalization of contracting:
Once all the Medical Services you want have been added to the cart, You will be able to view all the contracts made. The second step to complete the contract will consist of entering your personal data in the purchase form to be able to manage appointments and billing for the contracted Medical Services.. To this end, it will be necessary to facilitate, among others the following data: Name, Home, Telephone and Email, which must in all cases be true and exact.
When you have entered all the data in the purchase form, You have selected the payment method you want and verify that the Medical Services contracted are correct, You will need to read and accept our “Privacy Policy”, our “Terms and Conditions of Use of the Website” and these “General Conditions of Sale”.
At the time you have completed the form and proceeded to finalize your contracting request, pressing the “Confirm” button, You will be informed of all order details for reference purposes.
C. Carrying out the corresponding Medical Services:
Once the form has been sent and the contract has been made correctly, the steps indicated in each service will have to be followed.. These indications are reflected on the website.
6. PRECIO, PAYMENT AND BILLING METHODS:
A. Precio:
All prices are in Euros. The prices will be those published on the Website at the time you made the contract..
Prices may change at any time, although the possible changes will not affect the contracts already made prior to said changes..
B. Payment method:
THE COMPANY through the Website, accept the following payment method:
- Credit/debit card: You can pay using debit or credit cards (Visa o MasterCard). Your credit card details are sent directly to the Banco de Sabadell Virtual POS payment gateway. The website has a global security standard that ensures that data is sent between the sending and receiving system in an encrypted manner.. Nobody in THE COMPANY, can have access to your credit card details, not even during payment, nor later. On your bank statement you will receive a charge from THE COMPANY. If your bank authorizes payment with your card, we take care of processing your contract.
C. Billing:
Expressly authorizes THE COMPANY to issue the invoice in electronic format, It will be sent to the email address that you indicated during the contracting procedure.. Although you may inform us at any time of your wish to receive an invoice in paper format, in which case, We will issue and send the invoice in said format.
The electronic invoice will be archived on our servers for 5 years, counted from the moment it was sent to you by email. This way you can request it, in case of loss, for example, through our customer service.
7. LEGAL RIGHT OF WITHDRAWAL:
In accordance with the Royal Legislative Decree 1/2007, of 16 of November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (onwards, “Royal Decree 1/2007”), in case you have the status of consumer, according to said term is defined in the aforementioned standard, will have the right to withdraw from the sale within a period of 14 calendar days counting from the contracting without the need to justify your decision and without penalty of any kind, unless the contract refers to some of the products and/or services detailed in the article 103 of the aforementioned law, among which are, purely illustrative:
I) The provision of services, once the service has been fully executed, when the execution has started, with prior express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by the entrepreneur, you will have lost your right of withdrawal;
You may exercise your right of withdrawal during the 14 calendar days following hiring, as long as the Medical Service has not been performed, in the following way:
- How do I exercise my right?
You must notify your decision to withdraw from the contract through an unequivocal statement sent by email to the addressinfo@stralabs.es or by postal mail to the address Ctra. from Girona 88, 17220 St Feliu de Guixols (GIRONA) containing your contact information, the hiring reference and photocopy of your DNI/NIF.
To comply with the withdrawal period, It is enough for the communication regarding the exercise of the aforementioned right to be sent before the corresponding deadline expires..
In case of withdrawal in accordance with this Clause, THE COMPANY will return all payments received by you.
THE COMPANY may make said refund by bank transfer to the account number that you provide us..
Notwithstanding the above, the beginning of the provision of the service having been carried out, and with your prior consent regarding the date of performance of the Medical Service, You will lose the possibility of exercising the right of withdrawal due to the very nature of the service..
8. CUSTOMER SERVICE:
In any case, For any incident or claim you can send an email to the address info@stralabs.es . As a consumer you can request complaint forms at the registered office of THE COMPANY.
9. WRITTEN COMMUNICATIONS:
The applicable regulations require that part of the information or communications that we send you be in writing.. By using this Website, You accept that most of said communications with THE COMPANY are electronic. For contractual purposes, You consent to use this electronic means of communication and acknowledge that any contract, notification, Information and other communications that THE COMPANY sends you electronically comply with the legal requirements of being in writing.. This condition will not affect your rights recognized by law.
10. NOTIFICATIONS:
The notifications you send to THE COMPANY should preferably be sent through our email info@stralabs.es . In accordance with the provisions of clause 10 above and unless otherwise stated, THE COMPANY may send you communications either to the e-mail or to the postal address provided by you when making a contract..
11. TRANSFER OF RIGHTS AND OBLIGATIONS:
In case of purchase through this Website, These CGV are binding for both you and THE COMPANY., as well as for the respective successors, assignees and assigns.
You will not be able to transmit, Give way, encumber or otherwise transfer your contractual position or any of the rights or obligations derived therefrom in your favor or to you, without having obtained the prior written consent of THE COMPANY.
12. ONLINE DISPUTE RESOLUTION PLATFORM:
In accordance with the provisions of the article 14 of the Regulation (UE) Nº 524/2013 of the European Parliament and the Council of 21 May 2013, on online dispute resolution in consumer matters amending the Regulation (CE) nº 2006/2004 and Directive 2009/22/EC, consumers have aOnline Dispute Resolution Platform, which you can access from the following link:
Through this link, users of the Website who will be able to access the European Online Dispute Resolution Platform. In case you have had a problem with a purchase or the provision of an online service, You may use this means to present any claim in relation to said sale or provision of services., as well as opting for the extrajudicial solution of the conflict that arose.
13. PARTIAL NULLITY:
If any of these GCS are declared null and void by a final resolution by a competent authority., the remaining terms and conditions will remain in force, without being affected by said declaration of nullity, and the void or inapplicable clause will be replaced by another that can be assimilated to the previous one in the most appropriate way possible.
14. FORCE MAJEURE:
Neither you nor THE COMPANY will be responsible for non-compliance with these GTC as a result of force majeure beyond your control.. Any act will be understood as a cause of force majeure., event, lack of exercise, omission or accident beyond reasonable control, and in particular and for merely enunciative and non-limiting purposes, the following: strikes, lockouts or other industrial action, natural disasters, civil commotion, terrorist threats or attacks, inability to use trains, boats, planes, motor transport or other means of transport, among other.
It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues., and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the cause of force majeure..
15. APPLICABLE LAW AND JURISDICTION:
The contract for the purchase of products through this Website will be governed by Spanish legislation.. Any controversy that arises or is related to the use of the Website or with said contract will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals., The corresponding court or tribunal being competent in accordance with current regulations..
Notwithstanding the above, if you are contracting as a consumer under the terms of the Royal Decree 1/2007, Nothing in this clause will affect the rights that current legislation may recognize you as such..